Office of Urban AI
Mission: To assess and improve program and service delivery through the incorporation of modern analytic and data best practices while ensuring high levels of accountability and quality deliverables.
Urban AI serves as the data and business process center of excellence for the City of Cleveland. The department enables improved decision-making through data analytics; increases transparency and quality control through access to data; and establishes data governance. Urban AI facilitates innovation and modernization by assessing the performance of departments/divisions and leading strategic transformation and cross-department initiatives.
Below you can find our three teams, Innovations & Process Improvement, Data Analytics, and Data Engineering.
Innovations & Process Improvement
The City of Cleveland’s innovation accelerator builds meaningful KPIs and dashboards, turns challenges into solutions and empowers staff with process improvement skills.
Data Analytics
Analytics serves as the data center of excellence for the City. This team focuses on providing city leaders with the information needed to make data-driven decisions and is working to promote government transparency with the Open Data Portal.
Data Engineering
Data Engineering laid the digital foundation for streamlined, centralized, and secure data access across the City. They create city-wide policies and procedures around data, by establishing best practices for responsible data stewardship.
Urban AI Spotlight
Our spotlight showcases our current initiatives, projects, and achievements that continue to elevate the City of Cleveland.
What Works Cities
Cleveland is working towards Bloomberg’s What Works Cities Certification, a standard of excellence for data-driven local government. By following standards and best practices around topics such as data management and analytics, Cleveland strives for continuous improvement.
311
Urban AI relaunched 311 as the front door to City Hall for residents with a new website and customer service portal integrated with department systems.
Open Data Portal
The City of Cleveland proactively publishes information on City operations and services to our Open Data Portal—a website where anyone can view or download data.
The Strategic Plan
Urban AI contributes to the Stategic Plan by working towards the following initiatives:
Strategic Plan Initiative C2: 311 Operating Model Integration
Initiative C2 is part of the Performance Focus Area of the Strategic Plan.