Report an Issue or Request a City Service
Welcome to 311, the City services website. Whether you are a resident, visitor, or local business, our goal is to make it easier for you to report non-emergency issues in a streamlined, user-friendly experience. Thank you for being part of our community.
| Building & Housing Issues | Cemetery Maintenance Issues | City Park Issues |
| Graffiti Removal | Illegal Dumping | Street Issues |
| Trash & Recycling Issues | Tree Issues | Vacant Property Issues |
To speak to one of our Citizen Support Specialists, call 311 or 216-664-2000.
What's Happening Now
Current city updates to keep residents informed and engaged.
December 25th Trash Collection Delay
There will be no trash or recycling collection on December 25th. Pickup will be on a 1-day delay.
If pickup is delayed one day, all collections move one day later through Saturday. For example, if your regular trash day is on Tuesday, it will be collected on Wednesday, Wednesday’s on Thursday, and Friday on Saturday.
New Member of the 311 Team Coming
You might catch a glimpse of our new 311 City Support Vehicle. It will help us spot and address issues before complaints need to be made.
More information to come as the pilot program officially rolls out...
Making the Right Call
311 | City Services |
911 | Emergency |
211 | Health and Human Services |
988 | Suicide and Crisis Lifeline |
For WATER emergencies call 216-664-3060 (Cleveland Water Department) |
Language Support
Call 311 or 216-664-2000 (24/7) for city services with language support. Say the language you need. We have interpreters who can help you communicate your request.
Request 311 at an Event
We are happy to present or hand out promotional items at your occasion!
311 on the Open Data Portal
Look at an overview of service requests by type and by map, respectively. Or search your request by reference number.
311 wins 2025 Best of Tech Award
Cleveland 311 was recognized at this year’s Best of Tech Awards for its thoughtful use of technology to make city services more accessible and responsive. We are honored to join Cleveland's tech community as we continue modernizing city services.
See the City at Work
Check out these videos highlighting different departments hard at work. Look for more to come.
Introducing 311
Learn about our non-emergency services system.