Innovations & Process Improvement

Innovations & Process Improvement

The Innovations team uses Lean methodology and change management tools to strategically solve challenges within city departments to elevate Cleveland’s communities.

How We Work

We use Lean principles, a method of eliminating waste to streamline a process.

We develop KPI’s, key performance indicators, to measure progress towards a goal.

We create dashboards from data to provide a visual tool.

We work with city departments in workshops to help unstick difficult problems.

Why We Work

We strive to help city departments adapt and improve to better serve residents.

We work to build a culture of continuous improvement.

We teach people to spot and eliminate waste to lead lasting change.

ElevateCLE Innovation Accelerator

The City implemented a process improvement program, including facilitation and training, creating a more efficient and customer-focused organization that delivers greater value to residents. This program is ElevateCLE.

The mission is to build meaningful KPIs and dashboards, turn process challenges into solutions, and empower all staff with process improvement tools through professional development.

There are 3 components to ElevateCLE:

Dashboards

Built collaboratively with your team

Results-Based Accountability (RBA) Framework

Focus on Measurable Outcomes

We develop and measure Key Performance Indicators (KPIs), resulting in a custom dashboard that highlights the impact of City services and drives better decisions.

We help departments collect new data or improve current data collection processes.

We use the performance management methodology Results-Based Accountability (RBA). It is a data-driven decision-making process to help communities and organizations get beyond talking about problems to taking action to solve problems. It starts with what we want to accomplish and works backward, towards how we will accomplish it.

Dashboards Overview

Bootcamp

Lean Curriculum Facilitation by Urban AI

Staff Make Improvement Plan

Support from Urban AI

We develop and measure Key Performance Indicators (KPIs), resulting in a custom dashboard that highlights the impact of City services and drives better decisions.

We help departments collect new data or improve current data collection processes.

We use the performance management methodology Results-Based Accountability (RBA). It is a data-driven decision-making process to help communities and organizations get beyond talking about problems to taking action to solve problems. It starts with what we want to accomplish and works backward, towards how we will accomplish it.

Dashboards Overview

We help City departments improve specific processes or develop a brand-new processes. A process improvement bootcamp results in a current and/or future state process maps, an action plan and Urban AI support to implement change.

We use Lean tools to clearly define the problem. Then, we dive into solutions and techniques to create a clear, actionable plan for improvement.

Lean is a method of process improvement used to make processes more efficient by reducing waste and increasing value to the customer.

Bootcamp Overview

University

Courses Offered Once a Month

Facilitated by Urban AI

Optional and Open to All Staff

We develop and measure Key Performance Indicators (KPIs), resulting in a custom dashboard that highlights the impact of City services and drives better decisions.

We help departments collect new data or improve current data collection processes.

We use the performance management methodology Results-Based Accountability (RBA). It is a data-driven decision-making process to help communities and organizations get beyond talking about problems to taking action to solve problems. It starts with what we want to accomplish and works backward, towards how we will accomplish it.

Dashboards Overview

University Overview