Division of Police

When to Call or Text 911 for Police

When calling or texting 911 is appropriate

  • Someone is hurt and needs help 
  • Someone is hurting someone else 
  • There is smoke or fire 
  • Someone is taking something which is not theirs 
  • There is suspicious activity

Reporting Emergencies to Police

Callers should remain calm and give information slowly. All calls, emergency or not, are answered by the same operators. Callers are asked to report:

  • Name, address, and phone number
  • Type of incident
  • Whether the crime is in progress or has already happened and the time it happened, if known
  • Details which may include type of weapon, descriptions of suspects, license plate numbers, direction of travel or other details

Callers are asked to remain on the line to assist the dispatcher as much as possible. Response will not be delayed by answering questions. The more information provided, the better the emergency can be served.

After an incident is reported, it is a good idea for the caller to write down everything that happened, as they may be contacted for additional information.

Non-Emergency Contact Number

The police non-emergency number is 216-621-1234 and should be called for situations where police are needed but there is no immediate danger, and for asking questions about police or safety issues.

The police administration number is 216-623-5000 (Weekdays 6:30 a.m. to 10:30 p.m.) and should be called for administrative purposes, general information, and for directions to a specific unit.