Rave is the City of Cleveland official emergency alert and notification system. This system is used to send alerts to the public through the Smart911 platform during emergencies. SMART911 is a free service that allows you to sign up online to receive customized Rave alerts via text message, email, and voice message.

In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about severe weather, safety, health, utility disruptions, service updates, and more. This a free service provided by the City of Cleveland; however, message and data rates may apply.

When emergencies happen, be the first to know. The City of Cleveland sends official, real-time alerts to the public with information about potentially life-saving actions they may need to take to keep themselves and their families safe. By signing up for Rave through Smart911, you are taking a large step toward improving your personal safety.

When an emergency occurs or major update meets the criteria for sending out an alert to the public, the City of Cleveland will push out an alert to the affected area. Alerts can be sent out city-wide to everyone who has opted-in to the system, or to a specific area or neighborhood for more localized events

This service is provided by the City of Cleveland at no cost to the public; however, message and data rates may apply depending on your provider and phone services.

While Smart911 is an excellent system, we cannot guarantee that you will receive notification in all cases. Disasters and emergencies are chaotic and unpredictable, and notification is dependent on external providers such as your wireless carrier or email delivery service outside the City of Cleveland's control. Cleveland’s Rave will use several means of communications to try to ensure that should any one communications method, technology, or delivery option be unavailable to reach residents, other methods will be used to improve the likelihood that citizens will see the message.

Signing up for Rave Alerts through Smart911is easy! Click the button above and register your contact information.

Rave Alerts are available to anyone who lives, works, travels through, or visits the city of Cleveland. The address can be your home location, work location, or any other location you care about. You can opt to receive notifications for multiple locations.

You can visit your local library to sign up online for Rave Alerts through Smart911. Those who do not have computer access are also welcome to attend one of the many scheduled opt-in events hosted by the City of Cleveland. Visit the City of Cleveland events page for more information.

Emergency alerts are sent 24/7 when there is an immediate threat to life and/or property. In addition to emergency alerts, you can also choose to receive customizable community notifications. These include notifications about:

• Severe Weather
• Safety Risks
• Health Risks
• Service Information
• Special Event Information 

Once you have signed up online and confirmed your contact information within Smart911, you will begin receiving Rave alerts. Message frequency will vary. 

Follow the steps below to change the Rave Alerts you receive through Smart911 (i.e., to reduce the number of messages of a certain type, or to change the contacts used for each kind of message):

1. Login to your Smart911 profile (If you’ve forgotten your login information, follow the instructions on the page under “Forgot Username or Password?”).
2. Once signed in, click the ‘Preferences’ tab at the top of the page.
3. Under ‘Notification Preferences’, you can make changes to both the phone numbers and email addresses on which you want to receive Rave Alert messages by clicking or unclicking the checkboxes.
4. You can also choose what Rave alerts you want to receive and the method with which you wish to receive them (text, voice, email).
   1. For example, if you wish to turn off all messages regarding severe weather, simply uncheck the box to the left of “Cleveland Severe Weather Alert.”
   2. If you wish instead only to receive emails for severe weather notifications, instead uncheck the “Text” and / or “Voice” choices, so that only “Email” remains checked.

The frequency for which you receive alerts depends on the addresses you provide and the types of alerts you select to receive as well as the frequency of actual emergencies. Emergency alerts will only be sent when there is an immediate threat to safety and/or property. Community notifications will be sent when the criteria for sending an alert are met. 
 

This system is not intended to bombard you with information. The City will only send you alerts about the information you select to receive. To change your alert settings, login to your Smart911 profile and edit your preferences.

No, your information is private and will not be sold or distributed in any manner. The information that you provide is exempt from public disclosure and will be used for emergency purposes only.

Personal information entered into Smart911 is private and only used to notify you for official City of Cleveland communications and to support the City’s emergency services. 
 

Your information is not used for marketing purposes and will not be sold to telemarketers or data-mining organizations. A variety of “opt-in” mechanisms are available to ensure you are getting just the messages you want to receive, delivered via the devices and communications modes that you choose.

Smart911 utilizes the highest standards in physical and computer security technologies and conducts regular audits to ensure all information is kept secure. Privacy policies are also outlined in the Terms and Conditions you review when you sign up to receive Rave Alerts through Smart911.