How do I become an Emergency Medical Technician or EMT?
To get information call (216) 664-6009 or email EMSRecruitment@clevelandohio.gov. Also local community colleges and some hospitals have accredited training programs.
Are there different EMT certifications?
Yes, there are currently three levels of training for Emergency Medical Technicians:
- EMT-Basic: entry level for basic life support
- EMT-Paramedic: the most highly trained, able to perform advanced lifesaving procedures
How can I request ambulance coverage for an event being held in Cleveland?
If I call for an ambulance, can I request to be taken to a specific hospital?
The treating paramedic decides which hospital you will be taken to based on your condition, hospital restrictions, location of medical records, and current patient care protocols.
How many ambulances are on duty in the City of Cleveland?
On average there are 25 units operating from 7am to 7pm and 21 units operation from 7pm to 7am.
When I call 911 for an ambulance, what information should I be prepared to give?
Remain calm when you call, and tell us what the emergency is and where the ambulance is needed. Be prepared to answer the call-takers questions about the situation or person(s) involved. Answering questions does not delay the ambulance and will allow the call-taker to tell you how you can help while the ambulance is on its way.
I needed a City EMS ambulance to go to the hospital. Can I get a copy of the medical records from that incident?
Visit our Records Request page for more information.
How do I become an Emergency Medical Dispatcher (EMD)?
For more information contact EMSRecruitment@clevelandohio.gov or call (216) 664-2047
Who can I contact about my bill for EMS services?
The Division of Assessments and Licenses handles billing for EMS services, and can be contacted at (216) 664.2598 or via mail at 601 Lakeside, Room 122, Cleveland, OH 44114.
Does Cleveland EMS hold public CPR and AED training classes?
The Division of EMS provides training to City of Cleveland employees.
I would like to have Cleveland EMS present at our career day, who should I contact about this?
How do I send a compliment/complaint to the city regarding someone who works for EMS?
What type of training and education is required to work for Cleveland EMS?
To work in an ambulance, a current National Registry or State of Ohio Emergency Medical Technician - Basic Certification is required.
Does Cleveland EMS provide community health screenings?
Yes, health screenings are available for public and private events.
Can I schedule a non-emergency ambulance pick up with Cleveland EMS?
No, EMS handles critical emergencies only. There are many private ambulance services that provide transportation to appointments and hospital to hospital transfers.
How many Emergency Medical Personnel are in an ambulance?
City ambulances are staff with at least 2 EMS personnel running advanced life support. Ambulances are available 24 hours a day.
If I get in an accident and can't call my family, how will they be notified?
In this state you can register emergency contact information through the Ohio Bureau of Motor Vehicles as long as you have a valid driver's license or state ID card. Registration can be done online or in person at your local BMV office.
If you are not registered with the BMV, emergency personnel will try to obtain contact information through your place of employment or school, if possible.
Do you need to live in Cleveland to work for Cleveland EMS?
No, it is no longer required that you live in the City of Cleveland to be a city employee.
What are my privacy rights as a patient?
Refer to HIPAA information.