CLEVELAND – As families across Cleveland feel the mounting pressure from the ongoing federal government shutdown and the recent cuts to SNAP benefits, Mayor Justin M. Bibb, in partnership with the Department of Public Utilities, today announced a 30-day moratorium on utility disconnections for nonpayment.
Effective Friday, November 7, 2025, customers of Cleveland Water and Cleveland Public Power will not face service interruptions due to unpaid bills during this period. Account balances will continue to accrue, but the City is taking this step to ensure residents maintain access to essential services during a period of heightened financial insecurity.
This action comes as the federal government shutdown enters its 37th day — now the longest in U.S. history — leaving families without paychecks and facing uncertainty around critical supports such as SNAP benefits, which have not been delivered for November.
“Our city understands what Cleveland families are going through right now,” said Mayor Bibb. “The federal shutdown and cuts to SNAP benefits have placed an unfair and unexpected burden on households that were already stretched thin. No one should have to choose between keeping the lights on and putting food on the table. This moratorium is about giving our residents breathing room, stability, and dignity while Washington works to resolve this crisis.”
Mayor Bibb emphasized that the City remains committed to supporting residents with empathy, compassion, and commonsense action.
“In moments like these, local government must step up,” he added. “We are doing everything we can to make sure families stay connected to water and power — the basic services every person deserves.”
Residents seeking assistance or payment plan options can contact:
- Cleveland Water Customer Service: 216-664-3130
- Cleveland Public Power Customer Service: 216-664-4600
The City will continue to monitor the shutdown’s impact and stands ready to implement additional support measures as needed.
