Cleveland City Hall

City Hall to reopen to the public at noon on Thursday, June 20, 2024, following cyberattack

Tuesday, Jun 18, 2024

June 18, 2024 – Cleveland – After addressing the recent cyberattack on our systems, City Hall will resume select operations Thursday, June 20, 2024, with a delayed start time beginning at noon. Please note that there may be lines and delays as employees work quickly to assist residents.

Available services include Building & Housing, Assessments/Licenses, and Vital Statistics. Civil Service examinations are operating normally, and regular meetings are being held unless otherwise notified. For all other business, please call 311 for a status update before coming in.

Despite the temporary closure of City Hall, essential city services, including Public Safety, waste collection, recreation centers, operations at the airport, Cleveland Public Power, Water and Water Pollution Control, have been operating normally to ensure the continued wellbeing and safety of our residents.   
As we work to get back up to speed, please consider the following tips to make conducting business at City Hall as smooth as possible: 

  • Please be patient: Things may be slow, and we expect lines for service
  • Use online options when possible: Systems that are up and running are safe to use
  • Building & Housing customers are asked to use the Accela portal to upload documents. Please do not bring in hardcopies as we are unable to scan documents at this time. 

In addition to the reopening of City Hall, the City of Cleveland Department of Public Works has extended the hours of several recreation centers to serve as cooling centers for Cleveland residents that are seeking shelter from the high temperatures this week. Cooling center operational hours are 11:30 a.m. – 10 p.m. through Friday, June 21. Regularly scheduled recreation programming will continue; however, each site will have areas in the facility where people can relax and cool off.     

The sites include:  

  • Zelma George Neighborhood Resource & Recreation Center: 3155 Martin L. King Blvd.  
  • Collinwood Neighborhood Resource & Recreation Center: 16300 Lakeshore Blvd.  
  • Gunning Neighborhood Resource & Recreation Center: 16700 Puritas Ave.  
  • Kovacic Neighborhood Resource & Recreation Center: 6250 St. Clair Ave.  
  • Michael Zone Neighborhood Resource & Recreation Center: 6301 Lorain Ave.  
  • Frederick Douglass Neighborhood Resource & Recreation Center: 15401 Miles Ave.  

All playground programs are suspended Monday through Friday this week including the playground meal program. Playground staff will be assigned to recreation centers.  

All recreation centers will serve lunch meals to youth 18 and under from noon to 1 p.m. daily.  

On Juneteenth (Wednesday, June 19, 2024) only the six cooling center sites will serve meals (see list above). City pools will be open on Juneteenth from noon to 7:45 p.m. with the standard one-hour closure from 4 to 5 p.m. for breaks and pool maintenance. All pools operate on 45-minute swim sessions and each pool has a capacity limit per session for customer safety.

City spray parks and spray basins will be open Monday through Friday of this week.   

We thank the public for their patience and understanding during this challenging time. City Hall remains committed to ensuring the security and integrity of our systems and services as we continue to recover from the cyberattack.

For further updates and information, please follow the City of Cleveland social media channels or contact 311.   

As a reminder, City Hall will be closed on Wednesday, June 19 in observance of the Juneteenth holiday.