Division of Streets


The City of Cleveland is working to get potholes patched as quickly as possible, weather permitting. Freeze-thaw cycles in the winter, as well as consistent salting and plowing, have a significant impact on streets.

The best time for pothole repair is on dry days when the temperature is at least 40 degrees Fahrenheit. Cold Patch is a temporary fix that is pliable in cold weather and is made from aggregate and asphaltic material.

To report a pothole, you may contact the City of Cleveland Citizen Support Specialists at 3-1-1 or 216-664-2000. If you are experiencing an emergency, please contact 9-1-1.

Street Operations: Pothole Repair

The City of Cleveland has 10 to 12 crews working to fill potholes in the City’s approximately 10,200 main and residential streets. When holes are fixed in the winter, the material used is only a temporary fix until spring. In warmer months, a hot asphalt mixture is used, which permanently repairs the hole.

Vehicle Damage From Potholes

Vehicle damage can be reported to the Department of Law Claims at 216-664-2859.  They are open on weekdays from 8:00 AM – 5:00 PM.  Claimants will be required to fill out claim forms. The Law Department will review the claim and determine if the claimant is entitled to reimbursement for damages.

Pothole Incident Claim Form

Other Holes in the Street

Utility cuts are rectangular excavations in the road made by utility companies to reach underground lines. Contractors are responsible for temporarily filling the cuts. The City of Cleveland does not make repairs for any utility companies.

Cave-ins or sinkholes are deep holes that reach past the concrete base of the street. This occurs when the dirt below the street has washed away, causing the road to cave in.