Community Programming
The Bureau of Community Programming serves as a “front door” for residents seeking services from the Department of Community Development, and as a connector between City Hall and the community. United by our resident-facing mission, we deliver resources and information to those we serve, with a focus on housing and home repair in neighborhoods, as well as information and advocacy.
Mission
We advocate for residents and strengthen neighborhoods by actively promoting services, programs, and opportunities, and build positive, trusting relationships with residents through shared learning and advocacy.
Programs
Consumer Affairs
The Office of Consumer Affairs investigates consumer complaints about faulty products or services and shares information to protect residents from scams.
Community Engagement
The Office of Community Engagement builds relationships with stakeholders and connects residents to resources within the Department of Community Development and elsewhere in City Hall.
Office of Community Engagement
Fair Housing
The Office of Fair Housing assists residents who have experienced housing discrimination based on a federally or locally protected class like race, age, disability status, or LGBTQ+ identity, or 10 other protected classes. Fair Housing
Financial Empowerment
The Office of Financial Empowerment helps Cleveland residents build stability, mobility and wealth.
Office of Financial Empowerment
Middle Neighborhoods Initiative
The Middle Neighborhoods Initiative advocates for resources and partnerships to support Cleveland’s middle neighborhoods: Lee-Harvard, North Collinwood, Old Brooklyn, and West Park.