Department Services

Develop, implement, and administer work policies and procedures applicable to City of Cleveland employees. Implement affirmative action and equal employment policies and procedures throughout the City of Cleveland. Ensure that the hiring processes comply with collective bargaining agreements and civil service rules. Serve as point of contact for federal and state agencies, municipalities, local businesses, outside agencies seeking employment, and statistical data concerning the City of Cleveland’s workforce; processing questionnaires, surveys and request for information.  Assist departments in filling vacancies by providing qualified candidates and ensuring compliance with EEO principles and guidelines.

Drive and manage all recruitment efforts and processes for the City of Cleveland; assist Department in achieving staffing levels. Facilitate hiring processes in accordance with Civil Service Commission rules and collective bargaining agreements.

Administer the City’s medical, dental, vision, and life insurance programs for all eligible employees through cost-effective health care plans. Maintain federal compliance for HIPAA/COBRA regulations.  Facilitate and/or coordinate wellness classes, special events such as fairs, health screenings, and health awareness. 

Conduct citywide training programs in compliance with City policies, procedures, and other governmental mandates. Coordinate educational programs to meet specific training needs of the City of Cleveland departments, as well as provide opportunities for career growth and development.

Provide leadership and oversight for the City of Cleveland in the enforcement and administration of collective bargaining agreements as well as City of Cleveland policies and procedures.  Investigate and resolve labor disputes. Investigate complaints of discrimination and harassment, and expedite resolution. Provide trainings as required. Compile and monitor data within City of Cleveland departments for EEO compliance. Investigate and prepare various compliance reports for governmental agencies. Provide oversight of American with Disabilities liaison for all City departments. Monitor and appeal disputed unemployment compensation claims.

Develop, implement and modifies system requirements. Oversee and maintain internal database files, tables, codes, security for employees, and credentialing system. Install, modify, and upgrade software applications to meet business needs. Develop customized reports for city departments/divisions.