Department of Aging

ADA Cleveland

Your rights under Title II of the Americans with Disabilities Act

The purpose of the ADA is to ensure that people with disabilities are afforded the same rights and privileges as people without disabilities. Title II of the ADA prohibits discrimination based on disability by public entities in the operation of all services and programs offered by those entities.

City Council Policy

Cleveland City Council will not discriminate on the basis of disability and commits that all facilities, programs and services be accessible to and usable by individuals with disabilities, unless providing access results in undue hardship to the Council, or causes a fundamental alteration of the programs or services.

Requests for Reasonable Accommodation

Individuals with disabilities may request reasonable accommodation for assistance in accessing Council facilities, programs or services. An individual is considered a person with a disability if he or she has 1) a physical or mental impairment that substantially limits one or more major life activities; or 2) has a record of such impairment; or 3) is regarded as having such impairment. Major life activities include, but are not limited to, functions such as caring for oneself, performing manual tasks, walking, seeing, hearing, speaking, breathing, learning and working.

Examples of auxiliary aids or services which may be provided as a reasonable accommodation include, but are not limited to: extra staff assistance; interpreters; assistive listening devices; information in large print, Braille, audible or electronic documents; TTYs; paper and pen.

Individuals who require reasonable accommodation to access facilities, programs or services can find more information and submit requests on our Request for Reasonable Accommodation page.


Council has developed a Grievance Procedure to provide fair and prompt resolution of complaints of disability discrimination by the Council in its services, programs or activities. Persons with complaints regarding a Council program, service or activity not accessible to persons with disabilities can fill out the form below. Or you can contact Joan Mazzolini by phone at 216-664-4466 or email