Frequently Asked Questions

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How can I avoid situations with police that involve force or firearms?

The most important thing you can do is to remain cool and calm. Do not take action or make movements that run the risk of being highly dangerous for all parties involved.

From:
Community Relations Board
Category:
Safety

Last updated: 03/02/2015 - 12:28pm

Q856
If I have a complaint about police misconduct, who should I contact?

There are a number of ways to file a complaint:

  1. You can complete and submit an online complaint form through our website: CLICK HERE
  2. You can come in person to our office. Our address is 205 West St. Clair Ave. Cleveland, Ohio 44113. We are open Monday through Friday from 8:30am to 4:00pm. You do not need to have an appointment.
  3. You can download a complaint form, complete it, and send it to us via email: CLEPoliceComplaints@city.cleveland.oh.us
  4. You can download a complaint form, complete it, and fax it to us. Fax number: 216-420-8764.
  5. You can download a complaint form, complete it, and send it to our address: 205 West St. Clair Ave. Cleveland, Ohio 44113 via US Mail.
  6. You can file a complaint through the phone. Please call us at 216-664-2944.
  7. You can visit any of the five Cleveland Division of Police District Stations or the Cleveland Division of Police Headquarters (address: 1300 Ontario St. Cleveland, Ohio 44112) and file a complaint there.
  8. You can visit Cleveland City Hall (Room 228) and file a complaint there.
From:
Community Relations Board
Category:
Safety

Last updated: 02/07/2023 - 2:04pm

Q857
How do I become an Emergency Medical Technician or EMT?

For information call 216.664.6009 or send an email. Also, local community colleges and some hospitals conduct accredited training programs.

From:
Emergency Medical Services (EMS)
Category:
Safety

Last updated: 03/02/2015 - 12:28pm

Q1078
Are there different EMT certifications?

Yes, there are currently three levels of training for Emergency Medical Technicians:

  • EMT-Basic: entry level for basic life support
  • EMT-Intermediate: advanced skills including administering drugs and IV fluids
  • EMT-Paramedic: the most highly trained, able to perform advanced life saving procedures
From:
Emergency Medical Services (EMS)
Category:
Safety

Last updated: 03/02/2015 - 12:28pm

Q1079
When should I call 911 for an ambulance?

Call 911 for an ambulance when:

  • there is any life-threatening illness or injury
  • when you are not sure if an ambulance should be called or not
  • for any of the circumstances noted here
From:
Emergency Medical Services (EMS)
Category:
Safety

Last updated: 04/10/2015 - 6:29pm

Q1173
How can I request ambulance coverage for an event being held in Cleveland?

Click here for information on EMS Special Events Coverage.

From:
Emergency Medical Services (EMS)
Category:
Safety

Last updated: 04/10/2015 - 6:27pm

Q1399
If I call for an ambulance, can I request to be taken to a specific hospital?

The treating paramedic decides which hospital you will be taken to based on your condition, hospital restrictions, location of medical records, and current patient care protocols.

From:
Emergency Medical Services (EMS)
Category:
Safety

Last updated: 03/02/2015 - 12:28pm

Q1413
How many ambulances are on duty in the City of Cleveland?

On average there are 18 ambulances operating 24 hours a day.

From:
Emergency Medical Services (EMS)
Category:
Safety

Last updated: 07/09/2015 - 10:49am

Q1414
When I call 911 for an ambulance, what information should I be prepared to give?

Remain calm when you call, and tell us what the emergency is and where the ambulance is needed. Be prepared to answer the call-takers questions about the situation or person(s) involved. Answering questions does not delay the ambulance and will allow the call-taker to tell you how you can help while the ambulance is on its way.

From:
Emergency Medical Services (EMS)
Category:
Safety

Last updated: 03/02/2015 - 12:28pm

Q1416
Where is the Fire Prevention Bureau located?

The Bureau is located at 1645 Superior, which is the northwest corner of 17th and Superior.

From:
Fire
Category:
Safety

Last updated: 03/02/2015 - 12:28pm

Q768

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